REFUND POLICY
Key Essentials to Behavior Management, Corp. (KEBM)
KEBM The Sensory Spot
Last Updated: 2/2/2026
Effective Date: 2/2/2026
Welcome to Key Essentials to Behavior Management, Corp!
This policy describes how refunds are made through:
https://www.keyessentialsbm.com
https://www.kebmcorp.com
Our Refund Policy forms part of, and must be read in conjunction with, our Terms and Conditions, Privacy Policy, and Cookie Policy. We reserve the right to change this Refund Policy at any time. Our Refund Policy does not affect your statutory rights.
1. REFUNDS FOR COURSES AND DIGITAL PRODUCTS
We stand behind our services and your satisfaction with our courses is important to us, so we make refunds if the customer is not satisfied with our courses.
1.1 Course Refund Eligibility
Requests for refunds of our courses and digital products must be made within 7 days of the date of purchase and registration of the course or the establishment of the contract. If 7 days have passed since the date of purchase and registration of the course or the establishment of the contract, we cannot offer a refund.
Eligible for Refund:
DIY (do it yourself) online courses purchased through our website
Digital training materials and downloadable resources
Virtual workshops and webinars (if not attended)
Coaching program fees (within first 7 days before services begin)
NOT Eligible for Refund:
Courses or programs where 7 days have passed since purchase
Courses where content has been substantially accessed or completed
Free courses or promotional offerings
Physical materials that have been shipped (see Section 1.4)
1.2 Requesting a Course Refund
Please check the course features and prices before placing an order.
To request a refund:
Contact us within 7 days of purchase through:
Our contact form on the website
Email: admin@keyessentialsbm.com
Phone: (909) 755-5220
Your refund request must include:
Full name of the user or buyer
Order number or transaction ID
Email address associated with the purchase
Reason for refund request (optional but helpful)
Date of purchase
We will review your request and respond within 2-3 business days
1.3 Overcharges and Billing Errors
If at the time of payment for services or courses you are overcharged or notice a billing error, contact us immediately and we will make the respective correction and refund.
1.4 Physical Materials
If your course or program includes physical materials (workbooks, kits, printed materials):
Refunds will not be issued if materials have been shipped
If materials have not yet shipped, a full refund may be available
Returned physical materials must be in original, unopened condition
2. REFUNDS FOR ABA THERAPY SERVICES
2.1 ABA Therapy Session Refunds
Applied Behavior Analysis (ABA) therapy services provided by Key Essentials to Behavior Management, Corp follow different refund policies based on insurance coverage and payment method.
Insurance-Funded Services:
Refunds are subject to insurance company policies and authorization terms
Cancellations must follow our cancellation policy (see Section 2.3)
No refunds for services already rendered
Contact us if you have concerns about billing or services provided
Private Pay/Out-of-Pocket Services:
Refunds may be available for prepaid services not yet rendered
Must provide written notice of cancellation
Refund requests subject to review and approval
Services already delivered are not eligible for refund
Cancellation fees may apply (see Section 2.3)
2.2 S.O.C.I.A.L. P.O.D.S. Program Refunds
For our S.O.C.I.A.L. P.O.D.S. group therapy program:
Initial Assessment Fees:
Non-refundable once assessment is completed
May be refunded if we cancel the assessment
Program Enrollment Fees:
May be refunded if cancellation occurs before program start date
No refund once participant has begun attending sessions
See S.O.C.I.A.L. P.O.D.S. specific terms in our Terms and Conditions
Monthly Program Fees:
Prorated refunds may be available for unused sessions with 30 days written notice
Subject to contract terms and insurance authorization periods
Cancellation must be received by the 15th of the month for next month cancellation
2.3 Cancellation and No-Show Policy
Advance Notice Requirements:
Sessions cancelled with less than 24 hours notice may be charged at full rate
"No-show" appointments (no notice given) will be charged at full rate
For insurance-funded clients: no-show fees may be billed to responsible party
Chronic cancellations or no-shows may result in service termination
Emergency Situations:
Medical emergencies or illness: cancellation fees may be waived with documentation
Severe weather or unsafe conditions: we will work with families on rescheduling
Provider-Initiated Cancellations:
No charge to client
Make-up session will be offered or credit applied
We will provide as much advance notice as possible
2.4 Program or Service Discontinuation
If KEBM Discontinues Services:
Refund of any prepaid amounts for services not rendered
Reasonable notice will be provided
Assistance with transition to alternative providers
If Client Discontinues Services:
Written notice required (typically 30 days)
Prorated refund may be available for prepaid services not yet rendered
Subject to contract terms and minimum commitment periods
Outstanding balances remain due
3. REFUNDS FOR CONSULTATIONS AND ASSESSMENTS
3.1 Initial Consultations
Free Consultations:
No refund applicable (complimentary service)
Paid Consultations:
Cancellations with 48+ hours notice: full refund or reschedule
Cancellations with 24-48 hours notice: 50% refund or reschedule
Cancellations with less than 24 hours notice: no refund
No-show: no refund
3.2 Comprehensive Assessments
Behavioral Assessments (FBA, VB-MAPP, etc.):
Non-refundable once assessment has begun
Full refund if we cancel the assessment
Rescheduling fees may apply for client-initiated changes within 48 hours
Report Writing Fees:
Non-refundable once report writing has commenced
If dissatisfied with report, we will work to address concerns and revise as appropriate
4. PROCESSING YOUR REFUND
4.1 Refund Timeline
Once your refund request has been received and accepted:
Review and Approval: 2-3 business days
Processing: 3-5 business days
Reflection in Account: 3-10 business days (depending on financial institution)
Total Timeline: Expect 7-15 business days from approval to funds appearing in your account
4.2 Refund Method
Your refund will be processed via the original payment method:
Credit/Debit Card: Refund to the card used for purchase
PayPal: Refund to your PayPal account
Stripe: Refund processed through Stripe to original payment method
Check/Cash: Refund by check mailed to address on file
Insurance: Processed according to insurance company requirements
4.3 Partial Refunds
In some circumstances, partial refunds may be issued:
Course partially completed (prorated based on content accessed)
Services partially delivered
Administrative fees or processing costs
Materials or resources already provided
Cancellation outside of refund window with extenuating circumstances
4.4 Refund Confirmation
You will receive email confirmation when:
Your refund request is received
Your refund is approved or denied (with explanation if denied)
Your refund is processed
Your refund should appear in your account (with tracking if applicable)
4.5 Refund Delays
If you have not received your refund within the expected timeframe:
First, check:
Your original payment method/account
Spam or junk email folders for confirmation
Your financial institution for processing delays
Then contact us:
Email: admin@keyessentialsbm.com
Phone: (909) 755-5220
Provide your order number and refund confirmation number
5. DENIED REFUND REQUESTS
Refund requests may be denied in the following circumstances:
Request made outside of the 7-day window (for courses/digital products)
Substantial content or services already accessed/delivered
Violation of our Terms and Conditions
Fraudulent activity or abuse of refund policy
Course or service substantially completed
Physical materials already shipped and received
Services rendered in accordance with agreed-upon treatment plan
If Your Refund is Denied:
You will receive written explanation
You may appeal the decision with additional information
You may request alternative resolution (credit, exchange, etc.)
You may file a complaint per our complaint procedures
6. CREDITS AND EXCHANGES
6.1 Course Credits
As an alternative to refunds, we may offer:
Credit toward another course or program
Extension of access to current course
Upgrade to different course of equal or greater value
Transfer of enrollment to another person (subject to approval)
6.2 Service Credits
For therapy services:
Credit applied to future sessions
Transfer of unused prepaid sessions to different service type (subject to approval)
Application of credit to family member receiving services
Credit Expiration:
Course credits: Valid for 12 months from issue date
Service credits: Valid for 6 months or until insurance authorization expires
Credits are non-transferable and non-refundable after issue
7. INSURANCE-RELATED REFUNDS
7.1 Insurance Claim Adjustments
If insurance pays differently than expected:
Overpayments: Refund processed within 30 days
Underpayments: Additional balance due may be billed to responsible party
Claim denials: Responsible party will be billed per contract terms
7.2 Retroactive Authorization Denials
If insurance retroactively denies authorization for services already provided:
Responsible party becomes liable for full charges
Payment plan options available upon request
We will work with you to appeal insurance denials when appropriate
7.3 Coordination of Benefits
If there are multiple insurance coverages:
We will coordinate benefits appropriately
Refunds of overpayments will be processed promptly
Additional balances due will be billed as determined
8. SPECIAL CIRCUMSTANCES
8.1 Extenuating Circumstances
We will consider refund requests outside normal policy parameters for:
Serious illness or injury
Family emergencies
Relocation outside service area
Death of family member
Other significant hardship
To request exception:
Submit written request with documentation
Explain circumstances and reason for exception
We will review on case-by-case basis
Decision will be communicated within 5 business days
8.2 Military Deployment
Active duty military personnel who are deployed:
Full refund or credit for unused prepaid services
Course access extended or transferred
Requires copy of deployment orders
Reinstatement available upon return
8.3 Provider Relocation or Retirement
If your assigned BCBA or therapist leaves:
Services will continue with new provider
No refund required (services continue)
If you choose to discontinue: standard refund policy applies
Transition support provided
9. DISPUTES AND APPEALS
9.1 Disputing a Refund Decision
If you disagree with a refund decision:
Informal Resolution:
Contact our Customer Service team
Explain your concern and desired resolution
We will review and respond within 3-5 business days
Formal Appeal:
Submit written appeal to admin@keyessentialsbm.com
Include all relevant documentation
Appeal will be reviewed by management
Response within 7-10 business days
Escalation:
Request review by Privacy Officer or designee
Final decision will be made within 14 business days
Decision is binding unless resolved through legal means
9.2 Chargeback Policy
Before Filing a Chargeback:
Please contact us directly to resolve billing disputes
Most issues can be resolved without chargebacks
Chargebacks may result in account suspension
If You File a Chargeback:
We will respond to your financial institution with documentation
Your account may be suspended pending resolution
If chargeback is reversed in our favor, you remain liable for charges
Fraudulent chargebacks may result in service termination and legal action
10. REFUND POLICY FOR SPECIFIC SERVICES
10.1 Parent Training Sessions
Refundable up to 48 hours before scheduled session
Within 48 hours: 50% refund or reschedule available
No-show: no refund
10.2 Workshops and Group Events
Refundable up to 7 days before event: full refund
3-7 days before event: 50% refund
Within 3 days of event: no refund (credit toward future event may be offered)
Event cancellation by KEBM: full refund
10.3 Membership or Subscription Services
Cancel anytime with written notice
Refund of unused portion if paid in advance
Monthly subscriptions: cancellation effective at end of current billing period
Annual subscriptions: prorated refund after 30 days
10.4 Materials and Equipment
Sensory Materials or Therapy Tools:
Refundable within 14 days if unused and in original packaging
Return shipping costs paid by customer
15% restocking fee may apply
Custom or personalized items: non-refundable
11. CALIFORNIA-SPECIFIC PROVISIONS
11.1 California Consumer Rights
As a California-based business, we comply with California consumer protection laws, including:
Right to cancel certain service contracts within 3 business days (cooling-off period)
Right to clear disclosure of cancellation and refund policies
Protection against unfair or deceptive business practices
11.2 California Cancellation Notice
California law requires we inform you of your right to cancel certain contracts within 3 business days of signing. This applies to in-home consultation contracts over $25. You will receive a separate Notice of Cancellation with applicable contracts.
12. CHANGES TO THIS REFUND POLICY
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website.
When We Make Changes:
Updated policy posted on website with new effective date
Material changes may be communicated via email
Continued use of services constitutes acceptance of changes
Version Control:
This is version 1.0 of our Refund Policy
Last updated: [Insert Date]
Changes from previous version: [Initial version]
13. CONTACT INFORMATION
If you have any questions about this refund policy, please contact us through our contact page or through the following contact information:
Key Essentials to Behavior Management, Corp.
KEBM The Sensory Spot
Address:
9333 Baseline Rd, Suite 290
Rancho Cucamonga, CA 91730
Phone: (909) 755-5220
SMS Help Line: Text HELP to +1 (833) 381-3168
Email: admin@keyessentialsbm.com
Website Contact Pages:
https://www.keyessentialsbm.com/contact
https://www.kebmcorp.com/contact
Customer Service Hours: [Insert Hours]
For Refund-Specific Inquiries:
Include "Refund Request" in email subject line
Have order number and purchase date ready
Allow 2-3 business days for response
REFUND REQUEST FORM
Please complete this form for all refund requests:
Customer Information:
Full Name: _________________________________
Email Address: _________________________________
Phone Number: _________________________________
Account Number (if applicable): _________________________________
Purchase Information:
Order Number/Transaction ID: _________________________________
Date of Purchase: _________________________________
Service/Course/Product Purchased: _________________________________
Amount Paid: $_________________________________
Payment Method: ☐ Credit Card ☐ PayPal ☐ Stripe ☐ Other: _______
Refund Request:
Reason for Refund: _________________________________
Preferred Resolution: ☐ Refund ☐ Credit ☐ Exchange ☐ Other: _______
Additional Comments: _________________________________
Signature: _________________________________ Date: _________________
Submit this form to:
Email: admin@keyessentialsbm.com (scan or photo)
Mail: 9333 Baseline Rd, Suite 290, Rancho Cucamonga, CA 91730
In-person: Any KEBM location
Online: Through our website contact form
Last Updated: 2/2/2026
Effective Date: 2/2/2026
Key Essentials to Behavior Management, Corp.
KEBM The Sensory Spot
QUICK REFERENCE GUIDE
Courses & Digital Products: 7-day refund window
ABA Therapy Services: Based on insurance or contract terms
S.O.C.I.A.L. P.O.D.S. Program: Before start date or with 30 days notice
Consultations: 48 hours notice for full refund
Assessments: Non-refundable once begun
Workshops/Events: 7 days notice for full refund
Materials/Equipment: 14 days if unused, 15% restocking fee
Processing Time: 7-15 business days total
Contact: admin@keyessentialsbm.com or (909) 755-5220
RELATED POLICIES
Please review these related documents:
Terms and Conditions
Privacy Policy
Notice of Privacy Practices
Cookie Policy
Cancellation and No-Show Policy
Insurance and Payment Policy
S.O.C.I.A.L. P.O.D.S. Program Terms
All policies available at: www.keyessentialsbm.com/policies